Shipping and Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, custom shipping, or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-25 Business days |
| Canada, Europe |
7-25 Business days |
| Australia, New Zealand |
7-25 Business days |
| Central & South America |
7-25 Business days |
| Asia |
7-25 Business days |
| Africa |
10-35 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 50 business days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of primalstock.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
i had to compare to some other offers before i got sure it's the best option to get it quickly and safely
The best part is free shipping :) Huge thanks to the seller!
Never thought I can buy such a sheap online. Totally grateful!
Very fast shipping, as described. I recommend this shop. Thank you very much :)))
No reason to worry where to find online. This store is just the perfect place to get everything you need
Cheapest price for is nicely combined with its top quality. This is really great that such stores exist
Best webstore ever! happy with my purchase
cool
The purchase arrived really fast! And it was accurate! Thank u friend
modest price, top quality!
great
With a discount, is a great offer. Loved the seller attitude!
I don't have any doubts where to buy online anymore. it's now my favourite store ever
not tested yet, but looks great, thanks!
I like this product! Shipping is very fast! Quality super!
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
i'm truly happy to find such a low priced available online
Beautiful finishes lighting flawless I recommend thanks
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
Super Super. Works great. Battery don't know yet how long will withstand. Napiszę later. Shipping maker. Goods consistent with the description. Very clear shining. Looks nice. Recommend salesman
The product is very good.
awesome dimming
was pleasantly surprised with the order
Like it a lot. Quality is excellent. Packed well. Recommend.
Can surely say this store offers the cheapest price for
Awesome deal! It's safe to say it's the cheapest price for