Shipping and Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, custom shipping, or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-25 Business days |
| Canada, Europe |
7-25 Business days |
| Australia, New Zealand |
7-25 Business days |
| Central & South America |
7-25 Business days |
| Asia |
7-25 Business days |
| Africa |
10-35 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 50 business days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of primalstock.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Product arrived after 3 month almost, works fine. Connects fast to the phone, now you can talk and hear music in your car. 5 stars for the store, 4 for the shipping, way to long.
Cable may cause distortions. Didn't figure how to switch the folders. Apart of that, all is fine.
Excellent
works great no noise....
Great product, I recommend! A little long delivery but otherwise it's great for the price!
Very convenient device, only the beep sound is little irritating
Delivery is fast, looks very good, until I installed.
Good quality product, not tested yet but looks amazing !
Aanrader, muziek afspelen met spotify en telefoneren gaat ook prima. Makkelijk te verbinden met autoradio. Fijn dat er 2 USB aansluitingen opzitten.
Good product. Fast delivery! All ok
Nice quality Quick delivery excellent store
Works great
a lot of noise as you play songs: water of money.
Have not tested yet, seems good quality.
Fast sending and nice packed! I tested the device works as described. But there is allot of background noise coming out of the device. Ofcourse its the price, nothing to worry about but the quality is Ok. Not perfect but its fine when you drive your car! Make sure you put you cellphone audio around 70% / 80%, if its louder the sound gets distorted. Dont put it too low because then you are going to hear the noisefloor! Nice easy to use and cheap product! I am happy with this
super qualité sonore via câble aux .
Wonderful device! Excellent workmanship and work. I had other FM modulators, but this one wins in all respects. I am happy with the purchase. Seller recommend. I order in this store not the first time.
Really fast shipping and Super working.
Shipping has been very fast and the product is in perfect condition. I 've tried it and, for the moment, it works at perfetion. Highly recommended product and very professional store.